Last updated: January 01, 2021
What is Astripay about?
Astripay is a crypto or digital currency exchange platform that allows customers to exchange conventional fiat currency with digital currencies or from one digital or crypto currency of to another.
How do I Register?
Registration is easy and open to all. Click the ‘Sign Up’ link on the top right-hand corner of our website. Complete and submit the registration form. You will be taken through an email verification process as part of your registration. Your registration details will be verified and your account will be activated. You will be notified at every stage via your email on record with us.
How do I place an order?
To place an order is simple. Login to your account, go to your dashboard and on the left-hand side of your screen you will see the buy, sell and swap menu that is represented with an icon with two opposite-facing arrows. Click on it and it will take you to the environment for placing your order.
I do not have a crypto or digital currency account. How can I get one?
As part of your registration, we provide you wallets for all the cryptos that are listed on our site except for Perfect Money for FREE, so you have nothing to worry about here. For Perfect Money you have to go to the Perfect Money website to create an account.
I already have a crypto or digital currency account, how do I credit my account?
You can buy, sell and swap crypto or digital currencies with us at www.astripay.com.
How much do you sell and how can I go about it?
The rates fluctuate and we update regularly. Please login and click on your dashboard to see the current rates. To buy, sell and swap on our website, sign up or log into your account, then click on the dashboard.
How long does it take for my account to be funded?
We do our best to serve our esteemed and numerous customers as promptly as possible. Most transactions are automated except for those that go to the bank to make deposits. However, we are aware that there can be failures in automated processes, and in such eventualities, we resolve issues asap. Please contact our 24/7 live chat if you encounter delays and we assure you of smooth resolution.
If I want to convert my crypto or currency to cash, how do I do that and how long will it take for me to get paid?
We will buy it from you and pay into your bank account. Most transactions are automated except for those that go to the bank to make deposits. However, we are aware that there can be failures in automated processes, and in such eventualities, we resolve issues asap. Please contact our 24/7 live chat if you encounter delays and we assure you of smooth resolution.
I noticed an error in the amount credited to my account. What should I do?
Just chat with us on live chat or use the form on our contact page to inform us of the details of the error. We will act on it promptly.
What are your working/support hours?
Our live chat and contact us form is available anytime 24/7.
What If I changed my mind and want a refund?
In our terms and conditions, we stated that we MAY not refund (especially if your order has been fulfilled) but under certain circumstances we may refund after investigation and with conditions. Please note that this is totally at our discretion. Check Terms & Services page for the policy.
Why are my bank account details required for registration?
Your bank account details are only required for verification purpose. This is a crucial step towards knowing our customers and preventing fraudulent acts.
How do I make payment?
We have various payment options depending on your transaction. You will see our payment means when you place an order.
What is verification and why do I need it?
Verification is the process where we confirm who are customers are.
How do I get verified?
Go to your 'Account Settings' and click on verify. A form will open and you submit the required documents.
My question is not answered here. What should I do?
Contact us with your questions either via our live chat or via our contact page.
